Hi, I'm Alex

Career Overview

I’m a Help Desk Analyst with a growing passion for data science and a strong drive to solve real-world problems through technology. With a background in Computer Science, I bring a combination of technical expertise and analytical thinking that bridges IT operations and data-driven decision-making.

At a leading realty firm, I supported high-impact IT initiatives in a fast-paced, client-focused environment. My work involved streamlining user onboarding and asset management, optimizing software licensing, and upgrading reporting capabilities using tools like Python, SQL, Excel, and Tableau. I developed a custom dashboard solution that automated data workflows and provided leadership with actionable insights—all without the need for a full-scale platform overhaul.

Currently, I’ve expanded my scope at Brightline, where I serve as a Senior Help Desk Technician with added responsibilities in implementation support. In this role, I assist with the rollout of enterprise technology systems, onboarding new tools, and managing cross-functional deployments. I regularly work with platforms like ServiceNow, Azure Active Directory, Intune, JAMF, and PowerShell to support users and contribute to IT infrastructure improvement.

I’m committed to continuous learning and enjoy taking on projects that challenge me and add value. Whether it’s improving technical processes, automating tasks, or analyzing data for smarter decisions, I strive to make a meaningful impact through thoughtful problem-solving and collaboration.

Hobbies

When I’m not behind a screen, you’ll likely find me out exploring the world. I’m an avid traveler who loves experiencing new cultures and landscapes. My adventurous spirit extends beneath the surface—I enjoy scuba diving and discovering the vibrant marine ecosystems below. On land, I’m a dedicated soccer player, always ready for a pickup match or tournament.

Whether I’m diving into data or diving into the ocean, I’m driven by curiosity, creativity, and the thrill of discovery.